Peoplebox is a GenAI-powered talent platform that streamlines hiring, performance management, goal alignment, employee engagement, and career development. It integrates with work tools to align teams and build a high-performing culture, helping 500+ start-up's hire, develop, and retain top talent.
Role Description:
This is a full-time on-site role for a Customer Success Manager located in Bengaluru. The CSM will be responsible for driving customer success across onboarding, adoption, retention, and overall satisfaction, ensuring long-term client value and strong partnerships.
Responsibilities:
- Lead enterprise-level onboarding projects, ensuring smooth client transitions and successful tool launches.
- Plan and coordinate onboarding activities, monitor deliverables, and optimize internal processes.
- Maintain proactive client communication, provide updates, resolve queries, and build trusted relationships.
- Conduct admin and user training to drive tool adoption and empower client teams.
- Track progress, analyze data, and generate reports using advanced MS Excel.
- Drive adoption and retention by tailoring solutions to client needs and ensuring long-term success.
- Ensure timely, high-quality project delivery and strong customer satisfaction (CSAT).
Skills & Competencies:
- Customer Success, Onboarding, and Client Relationship Management.
- Strong interpersonal, communication, and problem-solving skills.
- Analytical mindset with ability to work both independently and cross-functionally.
- Proficiency in Microsoft Excel for reporting and analysis.
Requirements:
- 3–5 years of SaaS customer success or onboarding experience (support background a plus).
- Bachelor’s degree in Business, Communication, or related field.
- Experience with enterprise-level customers across the US, EU, and India.
- Excellent written and spoken English; flexibility to support global time zones.
